Privacy Policy

Your privacy is extremely important to us. At ShivasVintage, we are committed to protecting your personal information and ensuring that your shopping experience is safe, transparent, and respectful. This Privacy Policy describes the types of information we collect, how we use it, and the measures we take to safeguard your data.

Information We Collect

We may collect personal information when you interact with our store, including:

  • Name

  • Email address

  • Phone number

  • Shipping and billing addresses

  • Payment information

  • Order history

  • Communication preferences

  • IP addresses and device information

  • Cookies and browsing behavior

We collect only what is necessary to process orders, improve customer experience, and operate our services effectively.

How We Use Your Information

Your information may be used for the following purposes:

  1. Processing Orders:
    To fulfill purchases, verify payment, arrange shipping, and provide order updates.

  2. Customer Support:
    To respond to inquiries, resolve issues, and communicate about your orders.

  3. Service Improvement:
    To analyze website performance, improve product offerings, and enhance user experience.

  4. Marketing Communications:
    With your consent, we may send newsletters, promotions, or announcements. You may unsubscribe at any time.

  5. Fraud Prevention & Security:
    To detect unauthorized activity, protect against fraud, and maintain the integrity of our website.

How We Protect Your Data

We implement industry-standard security measures, including encrypted payment processing, secure servers, limited internal access, and regular system monitoring. While no online system is completely risk-free, we take all reasonable steps to safeguard your information.

Payment Processing

All payments are processed through secure, PCI-compliant payment gateways. ShivasVintage does not store sensitive credit card information on our servers.

Cookies & Tracking Technologies

We use cookies to:

  • Remember your preferences

  • Improve browsing experience

  • Analyze website traffic

  • Personalize content

You may disable cookies through your browser settings, though some site functions may be impacted.

Sharing Your Information

We do not sell or rent personal information. However, we may share information with third-party service providers who perform functions such as:

  • Payment processing

  • Shipping and logistics

  • Email delivery

  • Web analytics

These partners are obligated to protect your data and use it only as necessary to provide services to ShivasVintage.

International Data Transfers

If you are located outside the United States, your information may be transferred to servers within the U.S. By using our website, you consent to such transfers in accordance with this policy.

Retention of Data

Your information is retained only as long as necessary for business, legal, or operational purposes. You may request deletion or correction of your information at any time by emailing:

📧 heip@shivasvintage.com

Your Rights

Depending on your region, you may have rights to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion

  • Limit processing

  • Opt out of marketing

We honor all legally valid requests and aim to respond within 30 days.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the content or privacy practices of those websites, and we encourage users to review their policies separately.

Children’s Privacy

ShivasVintage does not knowingly collect personal information from children under 13. If such information is discovered, we will delete it promptly.

Policy Updates

We may revise this Privacy Policy to reflect changes in regulations or business operations. Updated versions will be posted on our website with the effective date.