Terms of Service

Welcome to ShivasVintage. These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing our site, making a purchase, or engaging with any part of our platform, you agree to be bound by these Terms. Please read them carefully before using our services. If you do not agree with any part of these Terms, you should discontinue use of our website immediately.

1. Acceptance of Terms

By visiting our website or purchasing from ShivasVintage, you represent that you are at least the age of majority in your state or country of residence, or that you have obtained legal consent from a parent or guardian. Continued use of our services constitutes acceptance of these Terms, including any updates or modifications posted on this page.

We reserve the right to modify, update, or replace any part of these Terms at any time. Changes will be posted on this page, and it is your responsibility to check periodically for updates. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

2. Use of the Website

You agree to use this website only for lawful purposes. You must not:

  • Engage in illegal, fraudulent, or harmful activities

  • Disrupt or interfere with website operations

  • Attempt to gain unauthorized access to servers or databases

  • Post or transmit malicious code, viruses, or harmful software

  • Reproduce, sell, resell, or exploit any part of the website without written permission

Violation of these rules may result in termination of services and potential legal action.

3. Product Information and Availability

ShivasVintage specializes in handmade bags produced in small batches. As a result, products may vary slightly in color, texture, or stitching. These natural variations are part of the intended design and are not considered defects.

We make every effort to display product colors and details accurately. However, we cannot guarantee that your device’s display will portray colors precisely.

Product availability is not guaranteed. Items may sell out, be discontinued, or become unavailable without notice. We reserve the right to limit quantities or refuse sales where necessary.

4. Pricing and Billing

All prices listed on our website are in U.S. dollars unless stated otherwise. Prices are subject to change without prior notice. Promotional discounts or limited-time offers may also change or expire at any time.

You agree to provide accurate billing and payment information when completing a purchase. Failure to provide correct data may result in order delays or cancellation.

We reserve the right to refuse any order. Reasons for refusal may include:

  • Suspicious or fraudulent activity

  • Incorrect or incomplete payment information

  • Orders placed by unauthorized resellers

If your payment is declined, we are not liable for delays or losses caused by the payment provider.

5. Shipping and Delivery

By placing an order, you acknowledge that you have read and agree to our Shipping Policy. While ShivasVintage takes every measure to ensure accurate and timely fulfillment, shipping timelines may vary based on carrier workload, weather conditions, customs inspections, or other external factors.

Once an order has shipped, we are not responsible for:

  • Delays caused by the carrier

  • Lost or stolen packages

  • Incorrect addresses provided at checkout

Any shipping issues must first be reported to the carrier before contacting us for further assistance.

6. Returns, Refunds & Exchanges

By purchasing from ShivasVintage, you also agree to the terms outlined in our Refund & Return Policy.

Eligibility for returns includes:

  • Requests made within the allowed timeframe

  • Items returned unused and in original condition

  • No signs of wear, stains, odors, or alterations

We reserve the right to reject any return that does not meet the policy requirements.

Refund decisions are made after careful inspection. Shipping fees are non-refundable except in cases of store error.

7. Intellectual Property

All content on the ShivasVintage website—including text, images, designs, logos, product descriptions, and branding—is the exclusive property of ShivasVintage and is protected under copyright and intellectual property laws.

You may not copy, reproduce, modify, distribute, display, or use any content without written authorization from us. Unauthorized use may result in legal action.

8. User Accounts and Security

Some features of our website may require creating an account. When doing so, you agree to:

  • Provide accurate and complete information

  • Maintain confidentiality of your login credentials

  • Accept responsibility for actions taken under your account

We reserve the right to terminate accounts that violate our Terms or show suspicious activity.

ShivasVintage is not liable for losses caused by unauthorized account access resulting from user negligence.

9. Third-Party Services

Our website may integrate services from third parties such as payment processors, shipping providers, analytics tools, or marketing platforms. These external partners operate under their own privacy and service terms. We are not responsible for:

  • Their content

  • Their accuracy

  • Their policies

  • Their actions

You are encouraged to review third-party terms before using their services.

10. Prohibited Conduct

By using this website, you agree not to:

  • Harass, threaten, or harm others

  • Share false, misleading, or defamatory information

  • Attempt to circumvent security measures

  • Use automated systems, scrapers, or bots to access the website

  • Sell or distribute counterfeit versions of our products

Any breach of these rules may result in immediate service termination.

11. Limitation of Liability

To the fullest extent permitted by law, ShivasVintage shall not be liable for:

  • Indirect, incidental, or consequential damages

  • Loss of profits or revenue

  • Loss of data or business interruption

  • Issues caused by third-party service providers

  • Delays or failure to fulfill obligations due to events outside our control

Our total liability for any claim related to your use of our website or products shall not exceed the amount paid for the purchase in question.

12. Disclaimer of Warranties

ShivasVintage provides its services “as is” and “as available.” We do not guarantee that:

  • The website will operate uninterrupted

  • The content will always be error-free

  • Defects will be corrected promptly

  • The site will be free from viruses or harmful components

You use our website at your own risk.

13. Indemnification

You agree to indemnify and hold harmless ShivasVintage, its owners, employees, partners, and affiliates from claims, damages, or expenses resulting from:

  • Your breach of these Terms

  • Your misuse of the website

  • Your violation of laws or third-party rights

This includes legal fees and associated costs.

14. Termination of Services

ShivasVintage reserves the right to suspend or terminate your access to the website without notice if:

  • You violate any of the Terms listed

  • Your account shows suspicious or harmful activity

  • We determine that your actions interfere with our operations

Termination does not relieve you of obligations incurred prior to termination.

15. Governing Law

These Terms shall be governed by and interpreted according to the laws of the State of California, USA, without regard to conflict-of-law principles.

Any disputes shall be resolved through negotiation first. If unresolved, they may proceed to mediation or arbitration in California.

16. Contact Information

For any questions or concerns regarding these Terms, you may contact us at:

📧 heip@shivasvintage.com
📍 2108 N Street Ste N, Sacramento, CA 95816

We strive to respond within 1–2 business days.